Better, Faster, More Aligned: The Transformative Impact Of Mature Collaborative Work Management

IDC surveyed 610 enterprises worldwide and asked questions exploring key concepts related to collaboration and work management, particularly as it emerged in the new hybrid work environment following the events of 2020. This study focused in particular on collaborative work management (CWM), a part of the larger post-pandemic effort to achieve greater organizational effectiveness in the face of continuing economic uncertainty.

Critically, the study showed improvements in all aspects of organizational effectiveness (collaboration, knowledge management, task efficiency, visibility, and workflow) through the adoption of collaborative work management systems. These improvements were measurable at the team level in the initial maturity stages but expanded in both breadth (number of impacted teams) and depth (number of significantly improved metrics) as organizations matured. This suggests that CWM is a catalyst for organizational effectiveness, the effort to do more with less by promoting higher levels of employee engagement, a key factor enabling enterprises to navigate the current storms of economic, labor, and technological disruption.