Through a new partnership, Glia’s digital interaction solutions are now accessible within Lumin’s digital banking platform.
In order to simplify digital-first member service, Glia, the leader in customer interactions that unifies automated self-service, phone support, and digital customer service (DCS) on a single platform, has teamed up with Lumin Digital, the pioneer of cloud-native digital banking solutions. Lumin’s online banking platform now incorporates Glia’s DCS capabilities, allowing for easier and faster member support.
By providing the contemporary banking experiences that consumers need today, Lumin Digital, a cloud-native digital banking platform, improves financial institutions’ user experiences to par with those of larger organizations. Lumin Digital prioritizes safety, security, service, and user experience through sophisticated automation. It increases engagement by providing financial guidance, fraud alerts, savings targets, and personalized recommendations for spending insights. With the help of Lumin, banks and credit unions may offer value-added services and real-time upgrades, all under the supervision of a committed team of designers, developers, and industry experts.